Deliveries and returns
Dispatch of your parcel
Parcels are usually dispatched within 2 days of receipt of payment. They are sent via your chosen carrier with a tracking number and delivered without requiring a signature. Parcels may also be sent via another carrier and delivered against signature. Please contact us before choosing this delivery method, as it incurs additional charges. Whichever delivery method you choose, we will send you a link to track your parcel online.
Shipping costs include handling and packaging charges as well as postage. Handling charges are fixed, whilst postage varies depending on the total weight of the parcel. We recommend that you combine all your items into a single order. We cannot combine two orders placed separately, and shipping charges apply to each one.
The boxes are appropriately sized and your items are properly protected.
Returns
You may return items if they are not as expected. However, certain conditions apply:
- You must request an exchange by initiating a return via your order within 14 days of delivery to your home or collection point.
- Items must be returned unworn, unwashed, undamaged and unused.
- Items must be returned at the customer’s expense, using a prepaid label which will be sent to you once your return has been accepted by MOREAU SPORT, regardless of the delivery method chosen for your original order.
- Please note that the return address is already pre-printed on the RETURN label.
- If the original packaging is too damaged, you may use your own reinforced packaging.
Instructions for returning one or more items from your order:
1 – Go to the ‘Order History’ tab in your customer account details.
2 - Click on the ‘Details’ button to view your order. Select the item(s) from your order that you wish to return to us. Please specify a reason for the return and click on ‘Request a product return’
3 - You will then be able to view the requested return and track its status in the ‘My Product Returns’ tab
4 - Once your return has been approved by our after-sales team, the status of your return will change and you will receive an EMAIL with return instructions*
*You can either complete the process online via the Coliback website or arrange the return yourself by taking the parcel to a post office at the following address: 270 avenue des Frères Lumière, 69730 Genay
5- Download your prepaid label, stick it onto your parcel and drop off your parcel at your local post office or Colissimo collection point.
If these instructions are not followed, the returned product will be deemed not to comply with our returns policy and will not be refunded.
Return costs: Return postage costs are payable by the customer and amount to
FRANCE/MONACO: From 5.83 euros
EU (excluding France): From 10.00 euros
French overseas departments and territories: From 15.00 euros
SWITZERLAND: From 20.00 euros
CANADA/USA: From 25.00 euros
OTHER COUNTRIES: From €25.00
If an entire order that benefited from ‘free delivery’ is returned, the ‘delivery’ charges will be deducted from the refund or credit note sent to the customer.
Once our team has received the returned parcel, a credit note will be issued, triggering a refund to your bank account. You can expect the amount to be credited to your account within 7 to 10 days of us receiving your return.
If you have any questions at all, please do not hesitate to contact us; we will be happy to help: eboutique@christian-moreau.com
- What should I do if my product is faulty?
If your item is faulty, please complete this form:
Your request will be reviewed within 9 days; if your request is approved, you will receive a prepaid return label and either a replacement product or a refund.