Terms of Sale — 08/04/2025
Terms of Sale for Individual Customers
Ordering
By placing an order on our website, you agree to the terms of sale, delivery and payment set out below. No minimum order amount applies. Our website is available 24/7, with online catalogs to browse at any time. We ship worldwide, except to countries where we have EXCLUSIVE distributors — please check our website for details. For club orders, see "Terms of Sale for Clubs" below.
Your Right to Cancel and Return
You have the legal right to cancel your order and return your item(s) within 14 days of receiving them. To be eligible, items must be unused, in perfect condition, labeled, and returned in their original packaging together with the invoice and return slip. Return shipping costs are at your expense. To start a return, report it via our website to receive your return slip. Parcels returned without sufficient postage will incur a flat fee of £/€15. We recommend keeping your proof of postage in case your parcel is lost or delayed in transit. Any request for an exchange is treated as a new order. We reserve the right to refuse future orders in the event of abnormal or abusive return patterns. Please note: specially manufactured or personalized items cannot be returned or exchanged, except in the case of a proven quality issue confirmed by Moreau.
Payement
We accept payment by card, Klarna, Amazon Pay, Bancontact and MobilePay. Payment is taken at the time of ordering. Your invoice is available in your online customer account, and your order is shipped together with a delivery note.
Delivery, Customs and Import Charges
We deliver worldwide, except to countries served by our EXCLUSIVE distributors (see our website). Should your parcel be lost or damaged in transit, we guarantee full coverage of the value of the goods, based on the carrier's proof of delivery; responsibility transfers to you once delivery is confirmed.
If you are ordering from outside the European Union — including the United Kingdom — please note that customs duties, import VAT, or clearance fees may be charged by your country's customs authority on arrival. These charges are set by your local authorities, are not included in our product prices or shipping fees, and are entirely your responsibility to pay.
Pricing
All prices are shown in € (EUR), inclusive of VAT or other applicable taxes, and quoted ex-works Saint Michel sur Rhône, France. Prices shown on moreau-sport.com supersede any previously published pricing and are subject to change.
Shipping Costs
Shipping costs are calculated and shown during checkout, and are the customer's responsibility. Parcels are shipped via our approved carriers. The shipping fee covers packaging, handling and carriage only — it does not include any customs duties or import charges described above.
Product Care
Our garments are made from premium fabrics sourced from leading European suppliers, including sublimated, metallic and powdered finishes. Please follow the care instructions on the garment label or our website closely, as improper care (harsh detergents, high heat, contact with deodorant or cosmetic products) can cause discoloration or damage, particularly on metallic, powdered and holographic fabrics. For everyday training and frequent use, we recommend our Shiny Lycra fabrics, which offer better durability than metallic or powdered finishes — the latter are best reserved for competitions and special occasions. Minor printing marks on sublimated fabrics and slight pilling near contact points (such as velcro) are normal characteristics of these fabrics and are not considered defects.
Care instructions
- Hand wash in cold water only
- Wash inside out with a non-detergent liquid soap
- Do not soak
- Dry flat or on a hanger — never tumble dry
- No bleach, no ironing
- Color-catcher sheets are recommended for garments combining light and dark tones
We cannot be held responsible for items returned to us that were not cared for according to these instructions.
Logo Update
Our logo was updated on 27 April 2022. Existing stock featuring the previous logo will continue to be sold until depleted, so the product you receive may differ slightly from the photo shown. This is not grounds for return or complaint.
Complaints
Please contact us within 14 days of delivery for any complaint regarding your order; complaints raised after this period cannot be accepted.
Dispute resolution
If you are a consumer based in the European Union, you may also refer any unresolved dispute to the European Commission's Online Dispute Resolution platform.
Terms of Sale for Clubs
Ordering
By placing a written order, you acknowledge the terms of sale, delivery and payment set out below, and confirm your order by signing off on the approved print proof ("Bon à Tirer" / BAT) for your chosen design. This constitutes your contractual agreement to the order. Special orders require a minimum of 2 pieces. Specially manufactured items cannot be returned or exchanged, except in the case of a proven quality issue confirmed by Moreau.
Sizing and Prototypes
Our size chart is provided for guidance only — actual fit also depends on the cut and fabric selected. A fitting set can be sent on request, subject to stock availability; we cannot accept liability, replacements or exchanges if an ordered size does not fit.
On request, we can produce a prototype based on your chosen colors, size and an agreed price quote, for use as a reference before your final order. One prototype may be produced per project, invoiced at the 10–29 piece rate if personalized, or at unit price for bespoke sewing or design work. Copying or counterfeiting our designs will result in legal action.
Reordering
Reorders (for new members, for example) are accepted as long as the original fabric remains available. If it is no longer available, we will offer the closest equivalent fabric for the same design.
Delivery and Payement
Orders are delivered 6–8 weeks after receipt of payment in full (100% upfront), via our approved carriers. Delivery delays do not entitle you to cancel your order, claim compensation, or withhold payment. Accounts unpaid after the 3rd reminder will be passed to a collection agency, with any resulting fees charged to the customer.
Pricing
Prices are shown in € (EUR), inclusive of VAT or applicable import taxes, tiered by order quantity, and quoted ex-works Saint Michel sur Rhône, France. Prices are subject to change.
After-Sales Service
To raise a claim, please contact your customer service representative with: your purchase date, customer number, invoice number, and the quantity of items affected; whether the item has been used or washed; and photos of the full garment, a close-up of the issue, and the inside label. If your claim is approved, we will arrange collection and reshipment at our expense. Contact club customer service via this link.
Warranty coverage
- Rhinestones: 6 months
- Seams: 3 months (minor damage such as loose trim, small openings, or loose thread), excluding intensive use, at Moreau's discretion
Not covered under warranty (chargeable repairs)
- Outbound/return shipping at customer's expense — £/€12.00
- Thigh/sleeve seam repair — £/€7.00
- Trim/neckline repair — £/€9.00
- Set of 10 rhinestones — £/€15.00
- Sleeve replacement — £/€25.00
- Elastic replacement — £/€15.00
- Fabric bleeding or minor pilling in the seat area
Retention of Title
Goods remain the property of Moreau until payment has been received in full.